Fitbit Inspire not charging

[Broccoli2828]

Hello,

my less-than-a-month old fit bit inspire is not charging. It’s at 14% right now and every time I try to charge it, it doesn’t even recognize it’s plugged in. 

I’ve troubleshooted using all the tips here: https://help.fitbit.com/articles/en_US/Help_article/1190.htm?Highlight=charge

This is the 3rd Fitbit device I have had over the past 5 years. My Fitbit one lasted 4 years 10 months (until I lost it). Hoping this one has a simple fix. 

please help!

[Odyssey13]

Hi @Broccoli2828  Fitbit support can see things on their end to better assist you. They might know how your battery looked last time you were able to charge it. So, get with them. I'd tell you to restart the device, but if the charger isn't working, then it's not going to help you.

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