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Fitbit Inspire not setuping up

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‎10-20-2019 02:32

‎10-20-2019 02:32

I have purchased a new Fitbit Inspire hr. I have tried to setup the Fitbit on my OnePlus 7, but it does not setup at all. I have tried all troubleshoot steps I am not sure what else should be done. Have anyone else faced the same problem you try to setup the Fitbit to OnePlus 7. Can anyone help me on this please. 

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‎10-21-2019 09:13

‎10-21-2019 09:13

@RahulC Welcome! It's nice to have you on board!

 

Let me help you setting up your Inspire and thank you for troubleshooting this issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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