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Fitbit Inspire not syncing with broken phone

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‎09-14-2021 05:36 - last edited on ‎09-14-2021 06:14 by Fitbit Moderator

‎09-14-2021 05:36 - last edited on ‎09-14-2021 06:14 by Fitbit Moderator

I use this fitbit for my health and wellness class and I broke my iphone and it was suppose to be syncing and i looked at the log and nothing was logged. So im trying to see if you guys may be able to see on a server where my steps went ? 

 

 

Moderator Edit: Clarified subject

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‎09-14-2021 06:16 - last edited on ‎11-15-2024 13:22 by Fitbit Moderator

‎09-14-2021 06:16 - last edited on ‎11-15-2024 13:22 by Fitbit Moderator

@Veronica_me Thanks for joining us! 

Sorry to hear about your damaged phone. If your tracker isn't syncing then the data is not reaching the Fitbit servers. Still your tracker can store 7 days of minute by minute data and 23 additional days with each day totals. You just need to sync your tracker with a different phone (maybe a friend or relative can let you use their phone to sync your data while you resolve the issue with your iPhone).

Hope this helps.

Alvaro | Community Moderator

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