help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Inspire not tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2021 08:13 - last edited on ‎03-06-2021 10:26 by Fitbit Moderator

‎03-06-2021 08:13 - last edited on ‎03-06-2021 10:26 by Fitbit Moderator

Good morning,

My fitbit Inspire will not let me track my sleep hours. The moon does not light up anymore on it. Any suggestions? Thanks

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-06-2021 08:21

‎03-06-2021 08:21

Those are 2 totally different things.  The moon icon shows when you are in 'Sleep Mode", but that just means to prevent sleep interruptions, just as notifications and screen wake on wrist turn.

But tracking sleep hours is not actually connected to that at all.  Sleep detection should happen automatically without you doing anything to activate it.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎03-06-2021 09:03

In response to JohnnyRow

‎03-06-2021 09:03

Thanks for your reply. I am not sure about what you mean in sleep mode. How can I turn sleep mode off?

Best Answer
0 Votes

‎03-06-2021 09:39

In response to sbe47

‎03-06-2021 09:39

Sorry, my mistake.  I guess the Inspire HR does not have 'Sleep Mode'.

Where are you taking about the moon lighting up?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer