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Fitbit Inspire screen and charging issues

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‎07-28-2021 08:36 - last edited on ‎07-28-2021 10:17 by Fitbit Moderator

‎07-28-2021 08:36 - last edited on ‎07-28-2021 10:17 by Fitbit Moderator

48 hours ago my Fitbit stopped working - it will not charge - no display at all?

 

 

Moderator edit: updated subject for clarity

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‎07-28-2021 10:16

‎07-28-2021 10:16

@MrsBroomer Welcome to our Fitbit Community. Regarding the screen and charging issues that your Fitbit Inspire has experienced, I'd like to know if it vibrates when you put it on the charger.

 

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your Fitbit device for 2-3 hours and see if it comes back to life.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-28-2021 13:27

In response to JuanJoFitbit

‎07-28-2021 13:27

Dear Fitbit
No the Fitbit is not vibrating when connected to charger - I have cleaned it as per the instructions and also tried the reset when on charger and there is no response from the Fitbit at all. Thanks

Sent from my iPhone
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‎07-29-2021 05:03

In response to MrsBroomer

‎07-29-2021 05:03

@MrsBroomer Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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