Fitbit Inspire screen frozen and won't sync with phone

[Corinnebali]

I was just offered the Inspire HR but it bugged during the initial loading and is it now frozen: both screen and button are unresponsive and the screen shows a halted loading line. The watch is not detected by my IPhone either, while my charge 3 is immediately spotted. Can you help? Thanks.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Corinnebali I have flagged a moderator to come and help you

[JuanJoFitbit]

@Corinnebali welcome to our Fitbit Community! I'm happy to assist you your Fitbit Inspire since the display is frozen and can't be recognized by your iPhone.

If you haven't done so, please restart your Inspire as described in this help article. This will refresh your tracker internally. After this, try the setup process. Make sure to follow the steps as listed in this help page and see if your Fitbit Inspire works properly.

Thank you for your help @NellyG.

Keep me posted on the outcome! 

[Janey1210]

I have this issue. I bought my uncle a Fitbit inspired HR for his christmas. I started connecting it to his iPhone and mid way through the set up - 66% the phone said it lost connection. Since then, the fitbit has been frozen on the setup screen and resetting it has not done anything. 

[JuanJoFitbit]

@Janey1210, I'm sorry for the late response. However, I would like to follow up on the screen issues that your uncle's Inspire HR is experiencing. By the way, thank you for trying a reset before contacting our forums.

In order to avoid any confusion on my end, I would like to know how the reset process was performed.

Looking forward to your response.