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Fitbit Inspire screen won't turn on

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‎12-29-2020 12:40 - last edited on ‎12-30-2020 04:47 by Fitbit Moderator

‎12-29-2020 12:40 - last edited on ‎12-30-2020 04:47 by Fitbit Moderator

Screen went black, tried restarting, it just vibrates but will not light up or turn on.

 

 

Moderator edit: updated subject for clarity

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‎12-31-2020 08:46 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

In response to Rotzie

‎12-31-2020 08:46 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

Hi @Rotzie, thank you for getting back. I sent your case to our Support team and they'll be happy to follow up and assist you via email. Please keep an eye on your email account.

Let me know if you have any questions.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

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‎12-30-2020 04:45 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

‎12-30-2020 04:45 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

Hi @Rotzie, welcome to our Fitbit Community. Since you mentioned that the screen of your Fitbit Inspire is still unresponsive after restarting it, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-30-2020 06:32

In response to JuanJoFitbit

‎12-30-2020 06:32

It did come on but will not swipe. Any suggestions?

Sent from my iPad
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‎12-31-2020 08:46 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

In response to Rotzie

‎12-31-2020 08:46 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

Hi @Rotzie, thank you for getting back. I sent your case to our Support team and they'll be happy to follow up and assist you via email. Please keep an eye on your email account.

Let me know if you have any questions.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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