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Fitbit Inspire setup issues

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‎01-22-2021 18:53 - last edited on ‎01-25-2021 06:11 by Fitbit Moderator

‎01-22-2021 18:53 - last edited on ‎01-25-2021 06:11 by Fitbit Moderator

I am trying to add Inspire to my account that has already got an Aria attached. I am using my laptop on Windows 10. After following instructions the device after charging only shows the Fitbit logo with the fitbit.com/setup. My laptop is aware of the device and will sync to it but I can get no icons or other movement from the device itself. I am awaiting response from support but so far all they have offered is to connect to another device, an android one. I just want to use the device the same way the Alta does using my laptop.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎01-23-2021 05:21

‎01-23-2021 05:21

You can't have two devices on the same account.  You will have to delete the Alta before you can add the Inspire.  

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‎01-23-2021 12:52

In response to Essiesmom

‎01-23-2021 12:52

Thanks for your reply but I already have 2 other devices on my account. I have circumvented my problem by setting up on an android device. That works, it seems set up on windows does not work.

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