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Fitbit Inspire strap falling off

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‎03-10-2021 12:36 - last edited on ‎03-11-2021 03:29 by Fitbit Moderator

‎03-10-2021 12:36 - last edited on ‎03-11-2021 03:29 by Fitbit Moderator

My son has had his Fitbit inspire for 5 months - the strap pins won’t stay in the holes in the watch as the holes are worn. This seems to be a common problem but how do I contact support to get a solution? 

 

Moderator Edit: Clarified subject

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‎03-11-2021 03:31

‎03-11-2021 03:31

@Jlo12345 It's good that the community is growing! 

 

I suggest you clean the area with a cotton swab or a toothpick. If the issue persists then please contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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