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Fitbit Inspire touch screen not working

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‎06-12-2019 12:25 - last edited on ‎07-09-2019 09:39 by Moderator Alum

‎06-12-2019 12:25 - last edited on ‎07-09-2019 09:39 by Moderator Alum

Received my fitbit inspire today but the touch screen isn't working, I'm unable to scroll through the different features 

 

Moderator edit: Subject for clarity.

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3 REPLIES 3

‎06-13-2019 01:42

‎06-13-2019 01:42

Hi @Emz1988  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎06-13-2019 03:49

In response to NellyG

‎06-13-2019 03:49

Hi, thanks all sorted now, contacted customer service who confirmed it was a faulty fitbit so I took it back to the store I got it from for and exchanged it.

Best Answer

‎06-13-2019 08:21

In response to Emz1988

‎06-13-2019 08:21

Thanks for posting your inquiry here @Emz1988. You're welcome to the Fitbit Community. Thank you for pointing this out @NellyG. 

 

@Emz1988 I just checked with our Support Team and confirmed that you have already an open case with them. I advise you to reply if you still having questions. 

 

If you have any further questions, please let me know!Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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