Fitbit dead

[Jeannelwelch]

 The Fitbit just went dead the battery won’t keep a charge the screen won’t light that it won’t advance to the next screen it’s only six months off 

[Odyssey13 · Accepted solution]

Hi @Jeannelwelch 

First, try a restart of your device. If that doesn't help, it's time for customer support.

Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

If you're not in the USA or if you prefer an online chat or email, then click for contact options