help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit error 001

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2019 09:18

‎07-03-2019 09:18

Please help...my fit bit has the the error 001 and it is fully charged but I am unable to use it....i habe searched this help section and cannot find a reply to help fix thos problem.  Please let me know what to do or provide a customer swrvice phone no. For support, thanks!

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-03-2019 11:21

‎07-03-2019 11:21

Hi @srawyman 

 

A moderator has been informed that you have this issue and will be by to assist. Thanks for coming to the forums.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎07-03-2019 12:32

‎07-03-2019 12:32

Welcome to the Fitbit Community @srawyman. I´ll be glad to assist with your Fitbit Inspire HR Error 001 inquiry. 

 

Please restart your device:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Thank you for the heads up @Odyssey13.

 

Please let me know how it goes.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer