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Fitbit heart rate

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My Fitbit hear rate stopped after one week only of my purchase. I read several posts in the forum and tried to follow and apply some troubleshooting. Nothing is working mainly because I cannot find anything where they say they are. I tried to apply the following:

 

- Clear the data on your device:

     1. On Inspire HR, open the Settings app > Clear User Data. (Where is the setting app??!!! - I literally cannot find the setting icon anywhere!)
     2. When prompted, press the screen for 3 seconds, then release. When Inspire HR vibrates and

         you see the clock screen, your data is erased.

- Restart the tracker: How do I restart my Fitbit device?

- Turn the heart rate sensor off and then back on: Setting app > Heart Rate (Again, I cannot find neither setting app nor heart rate to turn on or off)

 

Please help!! This is so disappointing. I bought this fitbit mainly for this heart beat feature 😞

 

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@basmahajir   I can't answer your question completely, as I don't have an Inspire HR on my account.  But I can help you find the Settings app.

 

Swipe down on the clock face until you get to the Settings (gear)

Screen Shot 2020-01-05 at 9.04.15 AM.png

I am also including a link to the Inspire HR manual .

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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