Fitbit inspire blocked up

[Gladers]

My Fitbit keeps blocking up on the date and I can't swipe to next screen.  Usually if I recharge it then it will unlock but now it is completely blocked - can anyone help please

[Julia_G · Accepted solution]

Hi, @Gladers , have you tried giving your Fitbit a restart?  Here’s how:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

I hope this helps!  Welcome to the forums.

[Gladers]

Brilliant it worked! Thank you so much!



Sent from my iPad

[Julia_G]

Excellent!  I am so glad that worked!  It’s a good thing to keep in mind if it plays up again.