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Fitbit not displaying time or alert screen

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‎09-26-2019 15:11

‎09-26-2019 15:11

For the past couple of days, my Inspire HR has not been showing the time when I tilt my wrist to look at it (the button does still work). It also does not display an alert screen when it buzzes to tell me that I need more steps for the hour or that I have reached my step goal for the day. I restarted it a couple of times and the issue persists. I've only had it for a month.

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‎09-27-2019 10:03

‎09-27-2019 10:03

Nice to see that you're digging into the Forums @hteicher, let me give you a warm welcome to our Community.

 

Thanks for reporting the issues with your Fitbit Inspire HR. You did a great job restarting your Fitbit, but since this didn't work I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support.

 

I'll around in case that you need anything else.

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