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Fitbit stopped reading HR

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‎08-22-2019 04:31

‎08-22-2019 04:31

I've had the Inspire HR for a few months and it worked as expected. For the last 4 days, HR has not been reading, recording, or syncing. Other stats appear as usual. I have basic sleep stats and no HR data during this time. I reset the device multiple times and ensured it was clean and worn in the proper place. Reset appears to work properly but there is no change in HR data. Thanks for any assistance you can provide.   

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‎08-22-2019 04:42

‎08-22-2019 04:42

The same happened to me on Sunday, right around the big app update. The option to turn on HR does not seem to even be showing up in my settings. (But, I need to look around a bit more in case I am missing it.) 

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‎08-22-2019 05:04

In response to Catie_B

‎08-22-2019 05:04

Interesting. My tracker stopped recording heart rate mid-day Monday. I also
don't see an option to turn on/off the HR in the app settings (either on my
iPhone or PC app). I'll be eager to hear from others and tech folks.
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