help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit won't connect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2019 04:02 - last edited on ‎09-20-2019 08:03 by Moderator Alum

‎09-19-2019 04:02 - last edited on ‎09-20-2019 08:03 by Moderator Alum

My fitbit inspire HR won´t start even tho I have tried all of the different restarting-ways.

I´ve tried to press the button for 8 sec and then release it from the charger and then press the button again one time.

I also tried to hold the button for 10-12 sec and then do the same procedure but the fitbit is not showing any form of connection.

My fitbit is 3 months old, is this a usual problem?

Help please, 

Hampus

 

Moderator edit: Subject for clarity.

 

Best Answer
Labels:
2 REPLIES 2

‎09-20-2019 03:45

‎09-20-2019 03:45

Hi @hampus696969  I have flagged a moderator to come and help you 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎09-20-2019 08:28 - edited ‎09-25-2019 07:41

In response to NellyG

‎09-20-2019 08:28 - edited ‎09-25-2019 07:41

Hi @hampus696969, welcome to the Fitbit Community! I hope you're doing well, I'm sorry to hear that your Inspire HR stopped syncing. Thank you for pointing this out @NellyG. 

 

Thanks for tried those troubleshooting steps. Did you checked all the requirements listed in this article: Why won't my Fitbit device sync? Please, make sure you're on the latest version of the Fitbit app, check: How do I update the app to the latest version?

 

You can also try :

  • Removing the tracker from your phone's Bluetooth settings with all devices listed there too.
  • Restart your phone and your tracker (again). 
  • Now add the tracker to the Bluetooth list and reopen the Fitbit app to start a sync.

If those steps don't help, I would like to know what phone are you using to try to sync. This to check the compatibility with the Fitbit app.

 

Let me know how it goes. Have a nice weekend !😎

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
Best Answer