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Floors Not Counted With Brand New Fitbit

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‎09-19-2023 10:32

‎09-19-2023 10:32

My old Charge 2 Fitbit counted floors and worked okay. I replaced it with a brand new Inspire 2 and am using it now. I am trying to meet my floors goal, and it's not counting my stairs.

Can anyone clear this up? Do I reset anything?

Thanks in advance.

 

בס'ד

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‎09-19-2023 10:46

‎09-19-2023 10:46

@Coutin-Eliyahu   I'm sorry, but the Inspire 2 doesn't have the altimeter that is in the Charge 2.  It doesn't have the hardware to count floors.

I also moved your post to the Other Inspire forum, a better fit for your question.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-19-2023 10:46

‎09-19-2023 10:46

@Coutin-Eliyahu   I'm sorry, but the Inspire 2 doesn't have the altimeter that is in the Charge 2.  It doesn't have the hardware to count floors.

I also moved your post to the Other Inspire forum, a better fit for your question.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-19-2023 11:32 - edited ‎09-19-2023 11:35

In response to LZeeW

‎09-19-2023 11:32 - edited ‎09-19-2023 11:35

Another user sent me this link which I found actually more informative:

Chart of FitBit Models With Checklist of Features 

I was able to import that chart from the website into my spreadsheet and came up with this chart:

W1726-Screenshot.png

Also found an odd bug in the messaging system while uploading the above image:

W2255-Screenshot.png

 

 

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‎09-19-2023 12:15

In response to Coutin-Eliyahu

‎09-19-2023 12:15

It's good to see you participating in the community @Coutin-Eliyahu.

Thank you for sharing the details regarding the situation with your Inspire 2.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please keep in contact with them.

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