help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HR completely inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-17-2019 09:43

‎06-17-2019 09:43

Hi,

 

I've had my Inspire HR for a few weeks now and I've noticed from the beginning that my HR would spike out of nowhere even while sitting at my desk in the office.

 

I've decided to compare the values of my watch to a Polar FT7 with band and I can see how most of the times the values of the Fitbit are 20% higher 

e.g. they are both showing around 75-80 bpm , then while my FT7 remains in that range the Inspire HR goes to 110 even though I've been sitting the whole time

 

what are the steps to fix this? otherwise I will return the product and get a proper HRM

 

p.s. I've read previous posts but I couldn't seem to find any definitive answer to this issue 

Best Answer
Labels:
2 REPLIES 2

‎06-17-2019 11:33

‎06-17-2019 11:33

I'm having the same issue. I have a very low resting heart rate (usually around 45 to 55bpm) so was wondering if it might be something to do with that. Literally only had the inspire for a couple of hours. Disappointing so far.

 

Currently it's correct but keeps jumping up (to about 80bpm and even 115bpm!) when I'm sitting perfectly still. 

Best Answer
0 Votes

‎06-18-2019 04:38

In response to Mattuso

‎06-18-2019 04:38

this looks like a very common issue but cannot find any answer from Fitbit apart from rebooting (which obviously doesn't solve the issue)

 

 

Best Answer
0 Votes