HRV data missing for Inspire2

[Maire]

I am following protocols for wearing Inspire2, sleeping approximately 7 hours a night, etc.  The HRV data hasn't been showing up for 3 days now; everything else seems relatively accurate.  This happened about 3 weeks ago then started up. Now it's back to not recording.  Any ideas?  I'm thinking this premium thing is maybe a waste of time?  Thanks for any assistance. I have an iphone11, if that means anything? 

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @Maire.

I'm sorry to hear about the difficulties you experienced with your Fitbit Inspire 2. Thank you for the information provided.

Our team is aware of this issue with the Heart Rate Variability not showing up and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Have a nice day.

[Maire]

It worked for a while then It stopped recording again the last few days.  

[EdsonFitbit]

Thanks for your response, @Maire.

If you haven't done so, please restart your Fitbit Inspire 2 by following these instructions.

In addition, you can follow these tips to resolve heart-rate tracking issues.

If you continue having the same issue, please try the following:

- Log out from the Fitbit app

- Reboot your phone

- Log back into the app

- Set up your Inspire 2 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.