Heart rate not recorded while running

[tommasogiorgi]

Hallo everybody, my Inspire HR doesn't record the heart activity during running. I start the session directly from the app, I properly wear the Inspire (3 fingers above the wrist), but no heart activity is logged. The same problem doesn't happen with other kind of wo (walking and bikeing). Also during sleeping the HR works properly. 

Any suggestion?

Thank you. 

Tommaso

[Julia_G]

Hi, @tommasogiorgi , I would suggest starting your activity from your Inspire HR itself, rather than the app and make sure that the band is snug, but not overly tight.  If you sweat heavily, that can interfere with HR detection.

[tommasogiorgi]

Hi @Julia_G , thank you for your suggestion, but if I start the activity from the Inspire itself, I cannot get the voice cues. Am I wrong?

thank you!

tommaso

[Julia_G]

Ah, yes, that is correct, although you can set it to vibrate with each ‘lap’.

I haven’t actually tried this, but in the help article for “MobileRun” (that’s the program you are using if you start an exercise from the app) it mentions that steps will be calculated from your device while distance and pace comes from the phone.  So it may be that it is not designed to do this (I am uncertain because I have not tried this).  Here is the info from the help article:

WHAT DATA DOES FITBIT MOBILERUN TRACK?

Working with the GPS sensors in your phone, MobileRun calculates distance, elevation, and pace for your walk, run, or hike. When the activity is done and you sync your Fitbit device, you'll find all the data and a GPS map of your route in your exercise history.

If you wear your Fitbit device while using MobileRun, the steps, active minutes, and calories burned that you see in the Fitbit app come from the Fitbit device. Otherwise your phone is used to calculate this data. During the workout, you can view your elapsed distance, time, and average pace as well as use the music controls in the Fitbit app.

You mention that you do not have this issue with walk or bike, but I think you may be doing something different with those activities (allowing auto recognize?) as starting from the app is not available for bike.

One work around, if vibrations on your wrist are insufficient for your needs is starting it both ways.  Fitbit algorithms should merge the activity, so you won’t get a double count.  Again, I am not entirely certain what the results would be, but it might be worth a try.

[tommasogiorgi]

Thank you @Julia_G , I’ll try double start and see what happen!

thank a lot. 

Tommaso