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Heart rate stopped working

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‎07-07-2019 15:43

‎07-07-2019 15:43

Inspire HR just received for mother’s day 2019. HR feature stopped working today. How do I fix this?  Is it under warranty?   Do I need my receipt?? 

Thx 

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‎07-07-2019 16:15

‎07-07-2019 16:15

I have reset Fitbit. I have removed from phone and reinstalled. I have also cleared data from Fitbit itself. I tried the 3 fixes I read about and nothing has corrected my issue. The green light is no longer blinking and hasn’t been since before trying these methods. 

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