Heart rate tile not shown

[kal1234]

I tried to add Heart Rate to my dashboard through Discover like 50 times but not showing anything.

I have installed FitBit app on iPhone XS.

Steps I have taken so far:

1. Restarted the device 2 times

2. Reinstalled the FitBit app 2 times

3. Synced the device manually 20 times 

4. Device seems to be connected to my phone because it seems to update clock faces.

5. FitBit device does show heart rate but not showing live on the app. Not even a history or any indication that I have asked the app to add Heart Rate 50 times.

Whats going on FitBit? Syncing data to the app is THE core feature of the product. 🤷‍:male_sign:

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @kal1234, welcome to the Community Forums!~

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If the tile is not on your dashboard, please follow the next steps and let me know if the issue persists:

1. On the Today tab, tap Edit.
2. To add a stat tile, swipe down and find the heart rate stat > tap Add.
3. Tap Done.

Looking forward to your reply.

[kal1234]

The issue happened for the new device and linking it for the first time. I have managed to resolve the issue though. I had a very old account ~10 years when i bought probably first version of the fitbit tracker. Maybe that was the issue. I did following:

1. Deleted the app.

2. Installed fitbit app again.

3. Created new fitbit account.

4. Linked the device.

This time the user interface is different. Previously "Today" tab was second from the left, now it is the first one. Not sure if there was a new app version since yesterday.