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Feedback about discount code

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‎07-19-2020 11:46 - last edited on ‎07-19-2020 19:22 by Fitbit Moderator

‎07-19-2020 11:46 - last edited on ‎07-19-2020 19:22 by Fitbit Moderator

Has anyone gotten a "discount" from Fitbit only to find that the sale price is BETTER then the supposed discount?

 

Not sure I quite get why they try to make you feel like they want you to be happy with their products and give you a discount to "stay" but then put trackers on sale for better price then with the discount.


Moderator Edit: Clarified subject

Moderator Edit: Word choice - Promoting

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‎07-19-2020 19:21 - last edited on ‎09-03-2025 09:56 by Fitbit Moderator

‎07-19-2020 19:21 - last edited on ‎09-03-2025 09:56 by Fitbit Moderator

Hi @SusieQB, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device and the discount option that was provided by our Customer Support team, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. 

I'll be around if further assistance is needed.

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