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Syncing difficulties with Windows 10

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‎07-19-2020 08:10 - last edited on ‎07-19-2020 19:17 by Fitbit Moderator

‎07-19-2020 08:10 - last edited on ‎07-19-2020 19:17 by Fitbit Moderator

syncing is very difficult.  nowadays, the only way i can sync inspire hr with windows 10 computer is by disconnecting-reconnecting.  and when it does sync, everything is fine (all data up to date) except for this message in red:

 

"échec de la connexion.  redémarrez l'application pour réessayer.  bonding result: true, pairing result: false."

 

what can i do to get back to normality?q

 

thanks

 

maryse

 

Moderator Edit: Clarified subject

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‎07-19-2020 19:17

‎07-19-2020 19:17

Hi @evehanska, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. First, can you please clarity if your computer language is in french language? When was the first time you experienced this issue and how many times since then? I recommend you to check 

how the syncing procedure works here and see if there's a missing requirement on your Windows 10 computer that's preventing the syncing procedure to be smoothly completed.

 

Then, you can try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know if the issue persists.

 

Looking forward to your reply.

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