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Heart rate tracking stopped working

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‎07-25-2023 17:44

‎07-25-2023 17:44

The tracking for heart rate stopped working, is there a way to fix it - or does it need to be returned for a replacement?

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‎07-25-2023 18:18

‎07-25-2023 18:18

Check Quick Settings (pres both side button a few seconds) and make sure you didn't accidentally turn on on-clip setting, which turns off heart rate.

JohnnyRow_0-1690334293211.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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4 REPLIES 4

‎07-25-2023 18:18

‎07-25-2023 18:18

Check Quick Settings (pres both side button a few seconds) and make sure you didn't accidentally turn on on-clip setting, which turns off heart rate.

JohnnyRow_0-1690334293211.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-25-2023 20:19

In response to JohnnyRow

‎07-25-2023 20:19

Yesterday I accidentally put my Fitbit inspire 2 on clip. It's back on wrist but my heart rate data isn't going to the app and posting anymore. I did a chat and we did a factory reset, deleted the app, reinstalled, repaired my Fitbit but still no data. The sleep didn't send data either and I guess I'll see if that's broken when I get up tomorrow. 

Any tips? My Inspire 2 was working great until the accidental changing to clip yesterday.

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‎07-26-2023 13:24

In response to JohnnyRow

‎07-26-2023 13:24

That worked, thank you!

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‎08-24-2023 09:11

In response to Mermel

‎08-24-2023 09:11

It's good to see you for the first time in the community @Mermel and good to see you back @Misscraftykathy 

Thank you for letting us know about the situation with your trackers. I appreciate all the information that @JohnnyRow kindly provide.

@Misscraftykathy I've been informed that you contacted the Customer Support team for further assistance with this; if you are still experiencing this situation, they will let you know how to proceed. Please let them know of the steps that you already tried. 

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