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Hourly step goals not saving

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‎06-02-2019 12:01

‎06-02-2019 12:01

Every hour yesterday succeeded in getting my 250 steps. But today on the app it says that yesterday I didn't hit a single one of them. What gives? 

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‎06-03-2019 14:28

‎06-03-2019 14:28

Nice to see that you're digging into the Forums @CBarton31, let me give you a warm welcome to our Community.

 

Thanks for sharing this information with us. I can see that you're doing a great job getting all your steps for every hour. Nice job! We have received some feedback about this strange behavior of the Fitbit App. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers.

 

We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.


Please let us know if you have any other questions.

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‎06-03-2019 15:11

‎06-03-2019 15:11

Same, nothing is syncing,  not even battery usage. All is out of whack . 250 steps as well but nothing is showing or very little

 

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