How to adjust Stainless Steel Mesh Band?

[deedee9]

how do I move the clasp on the mesh band for adjust the size for my wrist?

Moderator Edit: Clarified subject

[SilviaFitbit]

@deedee9 A warm welcome to the Fitbit Community. 

To customize it to your size, open the clasp and use a flat screwdriver to shift the band, then close the clasp. Check out the following screenshot: 

Let me know how it goes. 

[deedee9]

Thanks for the reply. I did a search on google and found the answer, Thanks
again for your help. It did work.

[deedee9]

Thanks for the answer , it worked 

[SilviaFitbit]

@deedee9 Glad to hear that you found the answer! 

Feel free to check out our Discussion Board and find topics for Healthy Eating, Get Moving, Manage Weight, etc.

Have a great weekend. 

[parimar]

Just received the mesh band today.  I had the same question. Glad I found the answer here.  Maybe Fitbit could put a note/illustration on the box, or as an insert, so that purchasers wouldn’t have to search for this answer.

There is a LOT of packaging for this band, surely better sizing of the packaging could be accomplished!  But right now there is LOTS of white space for illustration of how to adjust the mesh band!

[SilviaFitbit]

@parimar Hi there. Thanks for taking the time to share your feedback, your comments are appreciated, we're always striving to improve our services offered. 

The best place to make your voice heard is our Feature Suggestion board, those are reviewed by our team and the status will change depending on Fitbit plans. Also users have the opportunity to vote and comment on them to show their support. 

Have a nice day. 

[CariMin]

Excellent suggestion,  I've struggled too. 

[LStigaard]

Just received my luxe mesh band and am having trouble following your screen shots. What portion flips open? Does it flip towards the tracker or towards the end of the band? I’m wrecking my nails trying to get it open, I have to be doing something wrong.

Thanks in advance.

[deedee9]

Look it up on You Tube.

[CariMin]

I used a small flat bladed screwdriver to lift the flap. You see the small
gap in the centre on the diagram, lift it there, move to your preferred
length then use the screwdriver to gently press the catch flat, it is quite
stiff 🙄
Hope this helps 🙂

[CorneliaR]

I have the same question, but the clasp on my bracelet looks different from the screenshot, it is more flat and shut tight. I can’t find a youtube video or any other info how to open this specific clasp, in the videos they look different. Afraid I will get scratches if I use something sharp. Barcode is 810038855011 (stainless steel mesh, official fitbit item). Thank you for your help!

[nnlynan]

I just received the same FitBit Luxe mesh wristband and have the same issue.  Did you ever figure it out?  Very frustrating!

Thanks so much!

[deedee9]

I had to look it up on Y-tube and don’t remember now, but sure you can find
it there.

[LStigaard]

Try sliding the the piece that you want to move. I never got mine 'opened' but I was able to slide it and it stays in place.

[CorneliaR]

I went to the jeweler to have it adjusted.. with their specialised equipment it was quickly done, but they also said it would have been very difficult to do it on your own without damaging the bracelet.

[CorneliaR]

Thx! For the wristband I had (official Fitbit) no YouTube instructions were/are available, perhaps they changed the mechanism. I had it fixed at the jeweler, so problem solved, without Fitbit help though 🙂

[nnlynan]

Thanks for the tip!

Sent from my iPhone

[YojanaFitbit]

Hi there, @nnlynan @deedee9 @LStigaard and @CorneliaR . Welcome to the Community Forums. Thanks for trying to troubleshoot the issues with your Inspire 2 Stainless Steel Mesh. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Sorry to hear you've had issues with your new band but in this case you need help with this, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks for your understanding. Have a good day.

[seraph79]

The luxe band doesn't have a portion that flips open.  I wiggled mine back and forth until it slid down, just a little bit at a time.  Definitely could use some instructions on the packaging.