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Incorrect time on device after reboot

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‎06-10-2020 18:37 - last edited on ‎06-12-2020 14:21 by Fitbit Moderator

‎06-10-2020 18:37 - last edited on ‎06-12-2020 14:21 by Fitbit Moderator

I haven't been able to sync to my Samsung s7 for over a week... Tried all recommendations. Restarting, rebooting and uninstalling and reinstalling app.  Tonight I did a reboot on the device and now the time isn't correct. Getting very frustrated as now I can't even use it as a watch... 

 

Moderator Edit: Clarified subject

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‎06-12-2020 14:19

‎06-12-2020 14:19

Hi @BonnieN11, welcome to the Community Forums!

 

I appreciate the information that was shared in your post and for trying some troubleshooting steps before to posting over here. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Inspire HR it should display the correct time.

 

However, this may also be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted.

 

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