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Inside 2 won’t turn on

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‎05-26-2022 03:59 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

‎05-26-2022 03:59 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

I have just received a new inspire 2 in the mail, apart from the fact it was sent to me without straps I have plugged it in to charge and it won’t turn on which is why my last one was sent back 

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‎05-26-2022 18:23

‎05-26-2022 18:23

Welcome to the Fitbit Community, @Timtree.

 

I’m sorry to hear about the issues you experienced with your replacement Fitbit Inspire 2. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support about the missing wristbands. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Please follow these troubleshooting steps to see if your Tracker starts charging. If you continue experiencing the same situation, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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