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Inspire 2 - My experience with Support

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‎01-24-2024 20:25 - last edited on ‎01-28-2024 09:23 by Fitbit Moderator

‎01-24-2024 20:25 - last edited on ‎01-28-2024 09:23 by Fitbit Moderator

Sent in my inspire 2 via DHL on 19 Dec back to fitbit. Received emails stating that fitbit have initiated the return package not once, not twice but thrice?! After they mentioned they have confirmed the mailing of the return package but still ask me for the tracking no. which I did not receive at all?

Moderator edit:  updated subject for clarity

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‎01-27-2024 05:40

‎01-27-2024 05:40

Welcome to the community forums @terratoss.

Thank you for sharing the inquiry regarding the Inspire 2. Sorry to know the inconvenience.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Please take a look at your inbox and keep in contact with Support.

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2 REPLIES 2

‎01-27-2024 05:40

‎01-27-2024 05:40

Welcome to the community forums @terratoss.

Thank you for sharing the inquiry regarding the Inspire 2. Sorry to know the inconvenience.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Please take a look at your inbox and keep in contact with Support.

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‎01-27-2024 05:53

In response to ManuFitbit

‎01-27-2024 05:53

I hope the cust support team is as concise as you. I'm keep seeing them saying they have processes shipping for my item but when I ask for the tracking info, they will ask me for it instead. Totally incoherent! As mentioned, the shipping process was mentioned 3 times and no tracking number for all the replies? It just makes me wonder if fitbit is trying to pull a fast one on me and hope I forget about it? 

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