Inspire 2 Not Record Stress Score

[NewLesley]

Inspire 2 suddenly stopped showing this score and it’s making me stressed! Can anyone advise?

Moderator Edit: Clarified subject

[SRB00]

Same here - I am wearing the Inspire 2 all the time except when showering, have reinstalled the app, which hasn't helped. This has happened to me before, and the stress score returned without my interference, but this is the 4th day without it. As you mention, it's stressful!

[NewLesley]

Sent from my iPhone

Yes! Let’s hope it returns soon!

[Jobu2]

Looks like it’s a system wide issue- please check out this thread for best response and advice https://community.fitbit.com/t5/Android-App/Third-day-in-a-row-with-no-stress-management-score-from-...

[SRB00]

Thank you, that very helpful and reassuring it's nit just me! I'm submitting feedback in the hope the glitch is fixed.

[LizzyFitbit]

Hi there, @Jobu2, and thanks for your help. @NewLesley and @SRB00 Welcome on board!

Thanks for letting us know about the Stress Management Score not recorded. I'd like to share with you that this issue was escalated to our team for further investigation, so they can bring a fix as soon as possible.

I'm sorry for this inconvenience and I appreciate your patience. Rest assured that I'll update this thread once I have more information.

[Jobu2]

Thanks for the update- it worked yesterday but now, today it’s not working again, Fitbit- just teasing us I guess? Please get this fixed so it works reliably. Thanks 🙏 

[ManuFitbit · Accepted solution]

Hi Everyone.

We received the update from our team and the issue should be resolved by now.

Please restart your phone and give it a try.

Confirm here if it got solved for you or if you are still encountering difficulties.