help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 - Not starting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2020 09:45

‎08-24-2020 09:45

I purchased an Inspire 2 and followed the instructions for setup.  And it didn't work.  I called Fitbit on Friday 8/21 and have a case # after customer support had me re-step through the setup.  My inspire still did not get past a flat line on the screen.  This morning it is recharging and has the Fitbit logo with the setup url again.  I called the support tel # I did on Friday (877-623-4997) to get help only to be told the tel # is not for Fitbit.   Anyone have any advice?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-24-2020 14:21

‎08-24-2020 14:21

I finally was able to get through to the tel # for the US and worked with a tech support operator.  I was trying to set my device up from my laptop & Windows 10.  This was not going to work because it wouldn't download the software to my Inspire HR.  Had to go to my iPhone to get the app downloaded, and started to set up the device through the app, plugged the charger of the Fitbit to my laptop while the app on my phone is downloading.  My fingers are x'd that this will work.

Best Answer
0 Votes