Inspire 2 Not swiping

[KimbleH]

Hi 

I can’t swipe up or down to navigate from my clock force on my inspire 2. 
Any ideas why or how to fix? TIA 

[SunsetRunner · Accepted solution]

Hello @KimbleH 

I would try restarting your Inspire 2 to fix this issue. 

Since your screen is unresponsive: 

1. Connect Inspire 2 to the charging cable. 
2. Press and hold the buttons your tracker for about 5-8 seconds and release the buttons when you see a smiley face or the Fitbit Logo. Your tracker will vibrate indicating that your Inspire 2 restarted.  

😃 Restarting your tracker doesn't delete any data so no worries. Please let me know if this provided you with an answer that corrected your screen issue 

[alexthecat]

@Alicswt77 there is no reason for her to write to you. @SunsetRunner has already answered her questions. 

[SunsetRunner]

🤣 So very true @alexthecat 

[SunsetRunner]

👋😃 hello @KimbleH 

I just wanted to check in with you to see if restarting your Fitbit Inspire 2 resolved the issue you were experiencing. Please let me know.

[KimbleH]

Thank you for your replies. 
I had to do two resets - but it’s working properly now 👍🏻

[SunsetRunner]

That’s fantastic news @KimbleH !! I’m happy it helped and thrilled your up and running again. 😃 Happy Stepping!