Inspire 2 Tracking steps I’m not taking

[Joaane]

My Inspire jumped from 5,800 steps today to 10,000 and was home watching tv! Also it’s no longer connecting to my iPhone? It’s only 4 days old and it’s already acting up.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Community forums, @Joaane. 

I appreciate all the details you've provided about the problem you're experiencing with the Inspire 2. 

Keep in mind the algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement, such as working or cooking, you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. 

In addition, if you still consider the steps are not accurate, please make sure that you've tried the restart procedure as described in this article, then check if you continue to experience the same behavior. You can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here. 

Regarding your device not connecting to your iPhone, could you please provide a few more details about this problem? In the meantime, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Hope this helps, I'll be around.