Inspire 2 Unresponsive

[maurakay]

So the first thing that happened was that the button on the side stopped working. It’s not a physical button on the side of the Inspire 2, it’s a sensor, and it stopped responding just randomly, hadn’t done anything differently. The screen was responding to touch, and it was still activating when I tilted my wrist, but the sensor button on the side wasn’t responding.

Then about half an hour later it started buzzing, as if I was getting a notification, but then it wouldn’t stop buzzing. I rebooted it just from the menu on the screen and it stopped buzzing but the side button sensor still wasn’t working.

And then when I got home about an hour after that I put it into charge. It started charging, flashed up to say it had 6%. But then when I checked on it later it was fully unresponsive. The screen not working, not syncing to my phone, the sensor lights underneath where it touches your skin not lighting up. I’ve left it charging enough that that’s not the problem!

[FatimaFitbit]

Hi there @maurakay!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that your Inspire 2 is unresponsive and for all your efforts.

Please try to restart your Inspire 2 this way:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. 
3. Press and hold the buttons on your tracker for 10 seconds.
4. Release the buttons. When the tracker vibrates and shows a smile icon, the tracker has restarted.

I recommend you try to follow the troubleshooting tips described in this article too: Why isn't my Fitbit device's battery charging? 

[RinaIngrid]

Hi

I'm experiencing the same problem as maurakay. I followed the steps to restart the Inspire 2, that's all working, I get to see the smile icon. But then the screen of my tracker remains black. Data is still being tracked and I can see everything in the app, but the screen itself is unresponsive. Is there a way to fix this?

Thank you for your reply.

Kind regards

[MarioSFitbit]

Hi @RinaIngrid and welcome to the community. 

I appreciate your message, and I'm sorry to hear that you are experiencing the same unresponsive screen as the original poster. Thank you for the troubleshooting steps you tried. 

Have you already changed the clock face as explained here: How do I change the clock face on my Fitbit device?

[RinaIngrid]

Hi

Thank you for your reply.

Just gave it a go, but still nothing, I'm afraid. When I press the sides, the device buzzes, but the screen remains black. It's not a huge problem, but slightly inconvenient, though.

I'd appreciate it if you could let me know if there are any other tricks I could try.

Kind regards

[MarioSFitbit]

Hi @RinaIngrid and welcome back to the community. 

Thank you for your message and for the troubleshooting steps you tried.
Since you have performed all the recommended steps, I suggest you to contact support, since they have more tools in order to find your options. Contact Us. 

[StevenD_COS]

I would love to know the fix for this, too. My Inspire 2 is having the same issue. My tracker can restart, display the smile, sync, and charge — but I get absolutely nothing on the display. The side sensors provide vibration feedback as well. 

This just began yesterday when I noticed that my tracker’s screen was unresponsive. It was lit but wouldn’t do anything. I followed steps to restart and now here we are. 

[StevenD_COS]

Just to add — changing the watch face in app does work and I can see the progress light up on the tracker’s display, but as soon the change completes, it’s back to a black screen. 

Fitbit app version: 4.44 

Inspire 2 version 20001.124.84

[MarioSFitbit]

Hi @StevenD_COS and warm welcome to the forums. I appreciate your message, and I'm sorry to hear that the situation still remains in your case. 

Thank you for all the troubleshooting steps you tried. 

This is definitely not the experience we want for our customers, and I understand your feelings about this situation. 

Since you have performed all the recommended steps, I suggest you to contact support, since they have more tools in order to find your options. Contact Us.