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Inspire 2 unable to change by weight loss goal

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‎05-15-2025 04:32 - last edited on ‎05-22-2025 20:16 by Fitbit Moderator

‎05-15-2025 04:32 - last edited on ‎05-22-2025 20:16 by Fitbit Moderator

Unable to change by weight loss goal. Error message comes up saying 'SOMETHING WENT WRONG, UNABLE TO LOAD YOUR GOALS' 

 

Moderator edit: clarified subject.

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‎05-22-2025 20:15

‎05-22-2025 20:15

Welcome to the community forums @Meg0609.

Thank you for sharing the inquiry regarding your Inspire 2. Sorry to know the inconvenience. 

The team is investigating to find a solution for this situation. 
Some of our users have been reporting that the following troubleshooting steps helped them to fix it:

  • Log out de la app.
  • Unisntall app.
  • Phone off/on.
  • Reisntall app.
  • Log in and try one more time to get your goals. 
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