Inspire 2 Won't Sync

[Nikon1955]

My Inspire 2 stopped syncing months ago, and my wife just got an Inspire 2 and we cannot get it to sync or show anything on her device. I've deleted the software off my tablet, and reinstalled, but that doesn't work either.

What's going on? It really shouldn't be this hard!

Julius

[LesleyGJ]

Hi
Mine did eventually synch. I kept turning phone etc on and off and trying
again and eventually it did synch and is working properly now. I also
checked that it was connected by wristband on the settings as that was
suggested by someone.
I think it’s just so infuriating trying to get help to get it going .. and
the fitbit premium add-ins were standard on my previous fitbit. If I want
them to continue I have to pay monthly after the first year.
Good luck with yours.
LesleyGJ

[Fit247]

Glad you got it sorted.
I've uninstalled & reinstalled the app again (3 times) aftr spending an
inordinate amount of time on it. It now seems to be syncing, tho' lost some
data.
Hope I don't have to relive this experience with Inspire 2 probs. Fingers
crossed!.
Fit247

[YojanaFitbit]

@Nikon1955 @LesleyGJ and @Fit247 thank you for sharing your comments. Our team is in charge to handle this type of cases. As mentioned before, you can keep communication open with them so they can review your case.

Thank you for your understanding. 

[Nikon1955]

The whole issue revolved around the app update! What is sad, and very unprofessional is that Fitbit didn't tell anyone that the update would cause the app to stop working, unless, you got a newer phone, tablet, etc. Our phones were 3g, and T-Mobile phones were going to discontinue 3g those phones so the wife and I went ahead and bought new phones. The app immediately downloaded onto our phones, and now they work fine. Again, Fitbit had to have know this was going to happen, but didn't tell us about the possible conflicts with updating the app. Sad and frustrating! 

Moderator Edit: Formatting

[KYvette]

My Inspire2 is not inspiring.  It's hasn't worked in weeks and is in a drawer.  I will be returning it. I keeps NOT SYNCHING. I've called several times. The help I received was not helpful.  This was a waste of money. I would do better with an old fashioned pedometer. 

[YojanaFitbit]

@Nikon1955 Thank you for sharing your feedback and for letting us know that you Inspire 2 is now syncing again. Sorry you feel that way about Fitbit updates but we're constantly working to provide a better service and products. Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app, you can find this information in our official page: Which phones and tablets can I use with my Fitbit watch or tracker?

@KYvette I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you.

Thanks again for sharing your comments.

[Lysytsya]

I tried every method under the sun and this factory reset finally worked! Thank you!

[Thetoneys]

That’s it!! I was about to trash my inspire 2. I had had enough. Factory reset. Not sure why I had to lose 7 months worth of information, and if it happens again I’ll probably trash Fitbit altogether, but that definitely did the trick for now. 

[Thetoneys]

That’s it!! I was about to trash my inspire 2. I had had enough. Factory reset. Not sure why I had to lose 7 months worth of information, and if it happens again I’ll probably trash Fitbit altogether, but that definitely did the trick for now. 

[DoggoneWow]

You’re right, it really shouldn’t be this hard! Let me tell you it worked for me eventually after trying all of these steps. 

I went into “settings” on the Fitbit device and “cleared user data” and then I was able to reinstall and start from scratch, and everything worked. 

I did lose all my recent device data, but at least I didn’t have to throw the Fitbit across the room in frustration 🙂