Inspire 2 battery is draining quickly

[LennyMia78]

Fitbit inspire 2 battery used to last me 8-10 days from the first date I got it and now since last 10/28/2022 its been less than 8 hours holding a charge. I always charge my fitbit when it says its battery is low, when I take it off I let it have 2 hrs charge. I chatted with costumer services I followed all the steps. Right now it charged few minutes ago %100 already is 92%. It not make sense that the life for a fitbit is 18 months, same happened with my  husband's fitbit. I think every 2 years or less we are getting a new device, that's not ok.

Moderator Edit: Clarified subject

[Covshopper]

The same thing has been happening to me since the end of September.  I used to get 10 - 14 days out of a charge, then it went to 5 days and now 36 hours after charging fully it has 60% left....  Had problems with my previous Fitbit not holding charge too.....  What can I do?

[MarreFitbit · Accepted solution]

Hi there, @LennyMia78. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Inspire 2. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As you mentioned, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hello, @Covshopper. Welcome on board. I appreciate you sharing the details about the issue with your Fitbit device. 

If you're still experiencing issues with the batter, I suggest trying the tips and recommendations provided in this help article Can I extend my Fitbit device's battery life?

Hope that helps. 

[JustLoveCoffee]

The same thing *just* started happening to me. The display’s brightness also dimmed. It looks like it’s on sleep mode even when it’s off. It’s incredibly frustrating given this $100 device is only 13 months old! Telling me to reach out to customer service so I can try the same steps all over again is incredibly unhelpful. FitBit need to fix this problem.

[Covshopper]

It’s weird. Mine did this and needed regular recharging for 2-3 weeks and
has now started holding charge again for a couple of weeks…. Second time
it’s been through this.

Odd. Mind you it no longer alerts me to calls or messages…. So isn’t
working 100%.

It will not be replaced by a Fitbit when it does give up.
--
Sue

[LennyMia78]

Excuse me, this post was BEFORE I talked to to Costumer Service. I follow all the steps it did not work, they offered me a discount for a new device that I couldn't use on the one that I wanted of course, I got a new device on Black Friday. I know after a year it will shut down. Like every year!