Inspire 2 battery not holding charge

[Tollhouse]

Had my Fitbit since November 2021, no problems until a day or so ago. I recharged it and first it said the charger wasn’t working. Put it in a different location and it charged but within a day it was dead again. I’ve noticed that the green light stays on the whole time, not pulsing. Even if I take it off my wrist the light stays on. By the way, the charging point charges other things, just not the Fitbit. 

Moderator edit: format

[DavideFitbit · Accepted solution]

Hi, welcome to the Fitbit Community forums, @Tollhouse. 

Thank you for sharing all these details about the inconvenience you've been having with your Inspire 2 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

[Gayleeago]

The answer did not help those of us looking for an answer to our charging issues.

My Inspire 2 was holding a charge for about 10 days then suddenly has only held a charge for 1.5 days!

Why is this happening and what do I do to fix it?

Moderator edit: format

[Tollhouse]

The advice hasn’t worked and I really can’t be bothered to proceed. It’s obviously a rubbish bit of kit and, as I’ve also learnt that it’s not very environmentally friendly as there is no means to recycle the battery, I’ve decided I don’t want it. 

[DRW57]

I have the same problem as the person making the original comment and with similar facts.  I've had my Fitbit Inspire 2 since September 3, 2021 and have had no problems until September 26, 2022, when my Fitbit started to die very quickly after charging.  It would not hold a charge for more than a day.  At this point, I charge it to 100% and it is fully discharged within 10 hours later.  This is extremely disturbing on two counts.  First, it is very curious that I started having these problems within 30 days after the expriration of the one year warrantly.  Second, this is exactly what happened to my previous Fitbit Inspire HR which I bought in October, 2020;  it also began failing to hold a charge after I owned it for about 11 months.  Are the batteries in these devices only good for one year?  Help, please.  Thanks.

[LBforshort]

I’m experiencing the same thing. It’s not only taking forever to actually charge, it’s only staying charged for about 3 hours. 

he rest of us need some real suggestions/ answers. 

[Gmc2018]

That does not show what was suggested as solution...therefore, best answer isn't helping the rest of us! 

GMCon

[Tollhouse]

All I got from customer service was to re-start the fitbit. It didn’t work! 

[Gmc2018]

can you tell us how to get the Inspire 2 to charge.....mine depleted slowly over a week's time and now is completely dead! What HELP did you get since they didn't share that info?

gconner

[DRW57]

I received no help.  I'm ready to give up on Fitbit and switch to another company.  I've now owned two Fitbits and the batteries in both died almost exactly after the one year warranty expired.

[Tollhouse]

I have power sockets with integral usb slots. Although they all work, I found the one with the fitbit cable wasn’t charging the appliance so I used a different one and that seemed to work. No rhyme nor reason for it (other things charge ok) but I assumed it was all down to the watch failing.

Customer services couldn’t explain or advise what was happening.

Sent from my iPhone

[DavideFitbit]

Hi everyone, thank you for confirming that you're been having the same inconvenience with your Inspire 2. 

If this is related to the battery, please make sure that you've followed the steps provided in this article. These are some general recommendations that have been useful for other users with similar problems. If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

If you continue to experience the same problem and you already tried all the steps suggested, I do recommend that you get in touch with the Customer Support team so they can provide you with the next steps. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

Thanks for taking the time to share your feedback and comments about this.