Inspire 2 blank screen software issue?

[Missied]

So app updated today and now my inspire 2 ihas a completely black screen!! No amount of holding the sides and smiley faces appearing makes a difference. 
It is charged and counting steps in the app - just not telling the time, which, I believe, is the whole point of a watch!

Another software issue? Really, Fitbit, this shouldn’t keep happening!!!

Moderator edit: Clarifed subject.

[Missied]

Just tried ‘smiley face’ reset and it’s working again🙄

[ManuFitbit]

Hi @Missied. It’s great to hear from you!

Thanks for sharing your experience with your Inspire 2.

Is good to know that you resolved the inconvenience. Please let me know if you experience this again. 

[Missied]

I didn’t solve it! 

[Missied]

It’s happened again! 

Have tried reset - smiley face appears then goes off then nothing.

Changed clockface - a line appears on clock face then nothing

[Alfie-Wells10]

What should I do if it doesn't come on 

[Missied]

Alfie-Wells10

Are you having the same problem?

[Missied]

Don’t expect Fitbit to help! They’ve offered me a discount on a new watch and that’s it. 
They told me that as I’d exhausted all troubleshooting the watch is defective! Apparently it is ‘unexpected behaviour’ (even though lots of us seem to have this problem) but basically they don’t see it as their problem.

If your watch is less than a year old contact them through the help chat

[Alfie-Wells10]

They told me they won't refund me so I got a new one. Thanks anyways missed

[ManuFitbit]

Hi @Missied. Thanks for getting back.

Thanks for the details regarding your Inspire 2. 

I've gone ahead and sent your information to the Customer Support team again for further assistance, so you should be getting a reply soon.

Have a great day.