Inspire 2 blank screen

[ronsparrow]

Hello,

My Inspire 2 is working; it sends data to my phone app, but the screen is dark. There is no display setting in my app settings on the phone. When I try to restart it, nothing happens. I don't get the battery icon and smiley face when I put it on the charger. While wearing it, it vibrates and makes a humming sound. If I select reset in the app on the phone, I won't be able to pair it because I can't see the pairing code on the phone! Is there a way to do a factory reset so that if my display settings were turned off, it would return to the default setting? Also, with all the vibrating and humming, it uses a full battery charge in less than one day!

Thanks for any help,

Ron

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ronsparrow. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is still blank.

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!