Inspire 2 blank screen

[Jab47]

My Inspire 2 has a black screen but still relays information to my phone. I have tried all the remedies suggested in help and online.  This has lasted weeks and it is very inconvenient not to have a watch. I regret buying the Fitbit now....... JAB

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jab47. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Inspire 2 is still blank. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend the following steps:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap the device they want to sync.
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please confirm that you've restarted your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Sherridawn2003]

Hello MarreFitbit, I am having the same issue.  I did all the steps you outlined (restarted twice, changed the face, and synced)  and the screen is still black.  

[Mtrah]

Same with me. No luck.

[Jab47]

I have tried all these steps numerous times in the last month. Nothing has
changed. Always a black screen!!

[Mtrah]

Figures.

[Sherridawn2003]

@Jab47 @Mtrah Hi there, look for and click the question mark in the upper right of the screen and then scroll down to the bottom and select contact us.  Then select the live chat box.  You may be eligible for a warranty replacement.   That's what I just did.