Inspire 2 blank screen

[GlendaB17]

Initially my inspire 2's touch screen wasn't working. I had a display but the touch screen just wasn't responding. I looked online and the suggested fix was to restart the device. So I connected the inspire onto the charger and held down the sides as suggested until the smily face appeared. I got the smily face and then nothing.

I try again and I get the smily face again and then the screen is black again. I log on to the app and the app does seem to be seeing the device. As far as I can tell, it is on. It just only seems to be capable of showing me a smiley face when restarting or a loading screen when installing something. Otherwise I just get a nice black screen and so is otherwise absolutely useless as a watch. I'm regretting restarting the device in the first place as I at least still could get the time on it before. I've also tried changing clock face as suggested online & a line appears on inspire screen whilst loading but once new clock face has loaded I am left with a black screen again.

Any help would be appreciated.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @GlendaB17. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is still unresponsive. I understand your concern, we're here to help you! 

Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.