Inspire 2 blank screen

[Speedymeady]

My fitbit inspire 2 showed the logo and 001 a few days ago but has since gone blank and won't respond to touch, the buttons or charger. I've tried plugging it in to the charger but it doesn't buzz or show the logo or anything nor does it show as connected via the app.

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Speedymeady. Welcome to the community forums. 

Thank you for providing the details regarding this difficulty experienced with your Inspire 2 and than you for trying to fix it on your own. 

Please, try to follow the steps listed here in order to get the device charged: Why isn't my Fitbit device's battery charging?

If you managed to turn on your Inspire 2, please try to restart the device as indicated here: How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Speedymeady]

Hi there,

Thank you for your reply

I have tried all of those things or attempted to but can't press the buttons to restart it and can't go on the settings as the screen is unresponsive. I've cleaned the charging port and connection, tried a different charger, changed USB port and plug and kept it on charge for a while but still nothing happens. It's completely unresponsive to anything and isn't even showing up as connected to my fitbit app anymore

Elliott Mead

Sent from Outlook for Android<>

[Marthaowen97]

Mine is doing the exact same thing, and im not getting much help! 

[ManuFitbit]

Welcome to the community @Marthaowen97.

Thank you for letting us know that you are experiencing the same difficulty. 

@Speedymeady, thanks for responding and the information about your device. Sorry to know that it's still having the issue.  Since you tried the steps and they didnt work, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.  This form is only meant for you to use, so let me know once you’re done.

@Marthaowen97, please follow the troubleshooting steps that I shared earlier, these have worked for others experiencing this behavior and may help clear up the issue.

[Mrsmed]

I am having the dame issues - blank screen, unresponsive when I try to press the buttons to reset. Device is charging and buzzes when I press the buttons but no display. Nothing working. Can’t get through to support. Help please!

[northjane]

Same situation here and I tried the propose advice from another post to remove my Fitbit from the app and set it up again. Now I cannot read the code to finish pairing it. So I am basically screwed and lost any chance to have it work again? 

[northjane]

Also, maybe remove the treads saying to try to unpair it 

 

 

[northjane]