Inspire 2 blank screen

[heidirae78]

I was charging my inspire 2 last night and the screen went black and has been ever since. It still charged and tracked my sleep and steps today from what I see in the app. I tried to reset/restart it and got the smiley face but then just a black screen. The green light is on on the back. I tried changing the clock to a different one and that didn't work either. Help?

Moderator Edit: Clarified subject

[Svragman]

Whatever you do, if you are still able to use Fitbit app, do not unpair the Fitbit! I had the same issue last night and today and I made the mistake of pairing the Fitbit and now I can do nothing. I contacted the help group and I am basically dead in the water now. At least if you can still look at your Fitbit app, you can still track all of your activities through the automated detection. You just can’t look at your watch face. 
My Fitbit is now a piece of garbage.

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Sorry, autocorrect. I made the mistake of UNPAIRING it.

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I tried all of the same steps that you did. I never did get the 🙂 though. It does vibrate and the green lights are on, but I can’t see anything and there’s nothing that’s controllable through the app.I tried all of the same steps that you did. I never did get the 🙂 though. It does vibrate and the green lights are on, but I can’t see anything and there’s nothing that’s controllable through the app.

It is OK to unpair the Bluetooth and re-pair it, but do not try to remove it from being paired with the Fitbit app such you have to re-setup everything from scratch.

[ManuFitbit]

Welcome back to the community @heidirae78. Good to see you participating for the first time in the forums @Svragman.

Thank you for providing this information regarding this difficulty with your Inspire 2 and thank you for trying to fix it on your own.

@heidirae78 As indicated by @Svragman, please don't unpair your Inspire 2 from the app. I'd suggest you try one more time to change the clock face as indicated in this help article: How do I change the clock face on my Fitbit device?

Please, sync in the Fitbit app by tapping the upper left corner icon > Inspire 2 > Sync Now. If Sync Now doesn't work, tap the upper left corner icon > Device > Tile to see if the firmware banner appears.

In addition, perform a restart as indicated in this help article: How do I restart my Fitbit device?

@Svragman Thank you for taking the time to share the feedback regarding your experience.  I'd suggest the following steps:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.