Inspire 2 blank screen

[runn3rfbit]

My fit but screen has gone black.  It’s 2 years old.  I’ve restarted a few times and it’s still black. I just get the smiling face on restart, but no data.  Can anyone help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @runn3rfbit. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Inspire 2 is still blank. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[runn3rfbit]

This I can confirm absolutely works!  Thank you.  However the double tap is not working is there a fix for that?

[runn3rfbit]

This worked, but when I did the reset to fix the double tap issue it stopped working. I have tried the sync procedure and reboot like 5 times. Is there a time window in between sync and restarts?

[MarreFitbit]

@runn3rfbit Thanks for getting back to me and for the update on your issue. I'm sorry to hear that the steps only works partially. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.