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Inspire 2 changes to clip mode by itself

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‎03-07-2023 16:52 - last edited on ‎03-09-2023 15:07 by Fitbit Moderator

‎03-07-2023 16:52 - last edited on ‎03-09-2023 15:07 by Fitbit Moderator

Hello, 

my Fitbit keeps changing to ‘on clip’ mode no matter how much I change it to ‘on wrist’. I change it and 5 min later it changes back itself. This means I cannot see my heartbeat or my sleep pattern…. 
what can I do about this? It has been going on for about a month.

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎03-09-2023 15:23

‎03-09-2023 15:23

@Sofi2300 Welcome to the Fitbit Community!

 

Thanks for the attempt to turn back off the clip mode. I understand how frustrating this can be for you. Let’s try restarting your Inspire 2 with the following steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the buttons on your tracker for 10 seconds.
  4. Release the buttons. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Then, try turning off the clip mode one more time and monitor its behavior.

View best answer in original post

Best Answer
1 REPLY 1

‎03-09-2023 15:23

‎03-09-2023 15:23

@Sofi2300 Welcome to the Fitbit Community!

 

Thanks for the attempt to turn back off the clip mode. I understand how frustrating this can be for you. Let’s try restarting your Inspire 2 with the following steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the buttons on your tracker for 10 seconds.
  4. Release the buttons. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Then, try turning off the clip mode one more time and monitor its behavior.

Best Answer