Inspire 2 has failed again!!

[Siflet]

8 months ago my inspire 2 wouldn't connect with my phone. After a lengthy conversation with customer support, it was decided there was a problem with my device and it was sent back to fitbit. I was sent a refurbished device (seems wrong that I have to put up with used device when my original one was purchased new and failed in under 1 year!) which is now refusing to connect with my phone in much the same way as the original one did. 

Looking at the posts on here, it seems I am not the only person to be having this issue. If this is a known issue by fitbit, why aren't they doing something about it? I'm seriously considering cancelling my subscription and finding an alternative health tracker (Samsung perhaps) to see if they're any better

[ManuFitbit]

Hi @Siflet. Welcome to the forums.

Thank you for taking the time to share this feedback with me regarding your Inspire 2.

I apologize for the experience and for any inconvenience caused and thank you very much for taking the time to provide detailed information.

Please know that our team is always working to improve your experience and your feedback is a big part of that process. I'd highlight the fact that even if our products are made in compliance with the quality and technology standards required of them, this does not rule out the possibility that some of them may present inconveniences due to the time of use or the way in which our users have used them. 

Again, thank you for the comment and if you have some additional inquiry regarding your device, please contact Support again.