Inspire 2 has not been automatically tracking exercise

[Bunfan]

The exercise activity tracking on my Inspire 2 has not been working or automatically tracking since 16th September for some reason. Please advise how to rectify this

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Bunfan. Welcome to the community forums.

Thank you for sharing the inquiry about exercise activity. 

Please, confirm that you are using the latest version of your Inspire 2 and the Fitbit app. Please see this help article: How do I update my Fitbit device?

Try to perform the following steps on the Fitbit app:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

I would like to suggest waiting from 20 minutes to an hour for these activities to show up in the app. 

Please restart your device as indicated here: How do I restart my Fitbit device?

Sometimes the device is not syncing correctly with the Fitbit app. Please take a look at this article: How do Fitbit devices sync their data?

[Bunfan]

Hi,

No none of that has worked. I've tried uninstalling and reinstalling the app multiple times and also rebooting the Inspire 2 itself. The app is always up to date.

As you can see on the screenshot the exercise days are blank and nothing opens when you tap on it.

 

[frito1977]

This seems to be happening on all Fitbits. I had a Charge 5 just bought the 6 and it’s sty not tracking distance. I’m giving it a couple days but will return it if it doesn’t start tracking it. Why have the tracker if it’s not tracking! It seems to be a problem since I started signing in with google. 

[lilmiqui]

mine has been tracking steps but it stopped Oct 9-Oct15. It started again today. The inspire 2 itself shows the data, each day.. but the app hasnt tracked it. 

I use this app for a work program that we have a incentive to track steps via Virgin Pulse.